Terms and Conditions

Overview

Nick Bashford and Nyetimber Management Limited are committed to protecting your consumer rights. Throughout this site, the terms “we”, “us”, “our”, “me”, and “I” refer to Nick Bashford and Nyetimber Management Limited. We offer this website, including all information, and services available from this site to you (“the consumer”, “the customer”), conditioned upon your acceptance of all terms, conditions, policies and notices stated here. These Terms and Conditions are in addition to your statutory rights and do not negate them. These Terms and Conditions and any separate agreements whereby we provide you with goods or services shall be governed by and construed in accordance with the laws of the United Kingdom.

By visiting nickbashford.co.uk and/or placing an order, you agree to be bound by the following Terms and Conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please make sure you have read and understood the Terms and Conditions before placing your order. If you do not agree to all the Terms and Conditions herein, then you may not place an order.

We reserve the right to amend these Terms and Conditions from time to time without prior notice to you. The version of the Terms and Conditions that will apply to your order will be those on nickbashford.co.uk at the time you place your order. It is your responsibility to check this page periodically for changes.

Online shop terms

By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of this website, violate any laws in your jurisdiction (including but not limited to copyright laws).

You understand and agree not to:

  • Post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services;
  • Act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the nyetimbermanagement.co.uk site, or which impacts the security of the site, or
  • Employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site.

We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these Terms and Conditions.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve:

  • Transmissions over various networks; and
  • Changes to conform and adapt to technical requirements of connecting networks or devices.

Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of this website, use of this website, or access to this website without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms and Conditions.

Colours and accuracy of information

We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Occasionally there may be information on our site or that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on this website or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information on this website or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied on this website or on any related website, should be taken to indicate that all information on this website or on any related website has been modified or updated.

Prices and modifications to the services

The prices displayed at nickbashford.co.uk do not include a delivery charge.

The delivery charge for each order will be the same, regardless of the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process. Our standard UK delivery fees are £3.00 for one book, £5.50 for two books, and £7.50 for three or more books. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries.

Prices for our products are subject to change without notice. Prices may vary between our various online and physical outlets.

We reserve the right at any time to modify or discontinue our products or services (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of our products or services.

Products or services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Returns and Refunds Policy.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected. However, if there are defects in the goods you have purchased, Nick Bashford and Nyetimber Management Limited abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know via any of the methods listed on our Contact Us page.

Payments, accuracy of billing and account information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.

You agree to provide current, complete and accurate purchase and account information for all purchases made through our online shop. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns and Refunds Policy.

You can pay for your goods in various ways as set out below.

Credit card or debit card via PayPal

You can enter your payment details at the time you place your order using a valid credit or debit card (VISA or Mastercard). The applicable amount will immediately be reserved on your card but will not be debited until the goods are dispatched. Nick Bashford and Nyetimber Management reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.

PayPal

When paying by PayPal, Nick Bashford and Nyetimber Management reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched by us. Nick Bashford and Nyetimber Management reserves the right to deny any purchase.

Third-party links

Certain content on our site may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

User feedback and other submissions

If, at our request, you send certain specific submissions or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any material that you forward to us. We are and shall be under no obligation:

  • To maintain any material in confidence;
  • To pay compensation for any material; or
  • To respond to any ideas, suggestions, proposals, or plans.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions.

You agree that your material will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your material will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any material. You are solely responsible for any material you make and its accuracy. We take no responsibility and assume no liability for any material posted by you or any third-party.

Personal information

Your submission of personal information through our online shop is governed by our Privacy Policy.

Prohibited uses

In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the site or its content:

  • For any unlawful purpose;
  • To solicit others to perform or participate in any unlawful acts;
  • To violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others;
  • To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
  • To submit false or misleading information;
  • To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
  • To collect or track the personal information of others;
  • To spam, phish, pharm, pretext, spider, crawl, or scrape;
  • For any obscene or immoral purpose; or
  • To interfere with or circumvent the security features of this website or any related website, other websites, or the Internet.

We reserve the right to terminate your use of this website or any related website for violating any of the prohibited uses.

Disclaimer of warranties; limitation of liability

Nothing in these Terms shall exclude or limit Nick Bashford’s or Nyetimber Management’s liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.

Our maximum liability to you for any loss or damage arising in connection with your order on nyetimbermanagement.co.uk shall be limited to the total price of your order.

We do not guarantee, represent or warrant that your use of this website will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from the use of this website will be accurate or reliable.

You agree that from time to time we may remove this website for indefinite periods of time or cancel this website at any time, without notice to you.

You expressly agree that your use of, or inability to use, our website is at your sole risk. This website and all products and services delivered to you through this website are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Nick Bashford or Nyetimber Management, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of this website or any products procured using this website, or for any other claim related in any way to your use of this website or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of this website or any content (or product) posted, transmitted, or otherwise made available via this website, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify, defend and hold harmless Nick Bashford, Nyetimber Management and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable legal fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Severance

If any part of these Terms and Conditions is disallowed or found to be ineffective by any court or regulator, the other Terms and Conditions shall continue to apply.

Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our services, or when you cease using our website.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our services (or any part thereof).

Entire agreement

The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

These Terms and Conditions and any policies or operating rules posted by us on this website or in respect to our services constitutes the entire agreement and understanding between you and us and govern your use of this website, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).

Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.

Changes to the terms and conditions

You can review the most current version of the Terms and Conditions at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or our services following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

Contact information

Questions about the Terms and Conditions should be sent to us at nick@nyetimbermanagement.co.uk

Withdrawal of order policy

You may cancel or return your order from the date you place the order until 28 days after receipt of the ordered items. If you have been charged for the items, you will receive a refund which will include Nick Bashford’s and Nyetimber Management’s standard delivery costs. Should you choose to keep certain items and only partially cancel your order, the delivery cost will not be refunded.

If you wish to cancel or return your order, please provide us with notice in writing either by email to info@nickbashford.co.uk, or by sending a letter to The Cabin, 9 Lion Road, Nyetimber, West Sussex, PO21 3JZ, United Kingdom; or by filling in and submitting the standard form issued by your local Consumer Rights Authority; and return the item(s) to us as set out in our Returns and Refunds Policy below within the 28 day period set forth above. We will provide a refund attempting to use the same method used to make the payment (or, if the items have not yet been paid for, reflect the return of the items in your account balance) as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the items. Another payment method may be used for the refund, provided that you consent to such change; in any case this will not generate any additional charges.

If the item you have received is defective, please notify Nick Bashford and Nyetimber Management promptly and return the item in accordance with our Returns and Refunds Policy below. Nick Bashford and Nyetimber Management will, for any products deemed defective, provide a replacement or full refund. The provisions set forth herein do not limit any applicable statutory rights.

Returns and refunds policy

Nick Bashford and Nyetimber Management guarantees a full refund of the returned items in accordance with the Withdrawal of Order Policy, provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, or altered.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

Refunds take approximately 3-5 working days to process. If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at nick@nyetimbermanagement.co.uk

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@nickbashford.co.uk and send your item to: The Cabin, 9 Lion Road, Nyetimber, West Sussex, PO21 3JZ, United Kingdom.

Shipping

To return your product, you should post your product to: The Cabin, 9 Lion Road, Nyetimber, West Sussex, PO21 3JZ, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.